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Mosaic POS
Discover how to set up, configure, and use Mosaic POS. This guide covers the basics, like menu setup, order taking, integrations, and reporting.
Placing Orders and Table Management
- Moving Customer Orders to Another Table for Table Service POS
- How to Void an Entire Bill ("Bill-Level Voiding")
- Placing a Take-out Order for Table Service POS
- Add Details to the Full-Bill or Transaction
- Placing a Dine-In Order for Table Service
- Removing Line-Item/Single Discount
- Apply Senior Citizen Discount and Process Payment Guide
- Manual Input of Grab or Foodpanda Orders to Mosaic POS
- Accepting and Processing foodpanda Orders
- Merging Tables for Table Service POS
- Reprinting of Bill Receipt
- Voiding a Wrong Punch (Line-Item/Single Item Voiding)
- How to Access the Search Menu Item (POS v1.5)
- Transacting Items with Forced/Unforced Modifiers
- Placing a Take-out Order for Counter Service POS
- How to Transfer a Transaction to Another Service Type (Dine-In to Take-Out)
- How to Add Orders to an Existing Bill
- Reprinting of Kitchen Order Ticket
- Accessing Product Categories in the Front End (POS v1.5)
- How to Access Product Groups (POS v1.5)
- How to Modify Quantity of Items Ordered
- How to Refresh the POS (Back End to Front End)
- Applying Discounts to a Line-Item / Single-Item
- Placing a Dine-in Order for Counter Service POS
- How to Enter Correct Guest/Pax Count (POS v1.5)
- Placing Open Item Order
- Accepting and Processing GrabFood Orders
- Voiding a Paid Transaction
- Adding Order Details or Special Instructions
Logging In, Shift Change, Day End
- How to Save Payment Totals
- Z-Read Report Walkthrough
- Reprinting of Z-Read Report
- How to "Day End" by using Show Spot Audit.
- Updating Cash Denomination Table
- How to Add or Withdraw Cash from Cash Fund or Cash Float (during operations).
- How to Enter Cash Fund/Cash Float (First of the Day, or After Day End, or after Shift Change)
- Logging-in to your POS (POS v1.5)
- Logging in as a Cashier or Waitstaff
- Logging in to Admin Account (Back Office)
- X-Read Report Walkthrough
- Shift Change (without Show Spot Audit)
Billing and Payment Processing
- Reprinting Bill and Sales Invoice (Official Receipt)
- Remove or Replace a Payment from the Bill
- Billing Out and Payments for Dine-In Orders for Table Service POS
- How to Receive Paymnets Using Unique QR Codes (GCash, Maya, BDO Pay etc.)
- How to Use Multiple Payments in a Single Transaction
- Billing Out and Payments for Take-out Orders for Counter Service POS
- Adding Customer Details to Official Receipt or Sales Invoice
- Billing Out and Payments for Take-out Orders for Table Service POS
- How to Settle an Order and Accept Payment
- Process a Cash Payment in Mosaic POS System
- Splitting of Bills for Table Service POS
- Voiding Items, Orders, and Bills
- Billing Out and Payments for Dine-In Orders for Counter Service POS
- Using MosaicPay QRPH For Payment
- Complimentary Items (Free of Charge)
Getting Started with your POS
- Configuring TP-Link_WR840N Router (for QSR and Single Terminal POS setup)
- How to Setup Discount with Maximum or Ceiling Amount (Back Office)
- Adding or Updating Service Areas for Table Service POS
- How to Navigate Mosaic POS (Back Office)
- How to Enable USB Debugging using the Tablet POS
- Remotely Add Cash Float to POS (Back Office)
- Adding or Updating Payment Types
- Setting Up Roles and Permissions
- How to Configure Sticker Label Printer
- How to Enable Developer Options (Android Tablet POS)
- Adding or Updating Taxes and Charges
- Understanding the Settings Buttons
- How to View a Kitchen Order Ticket (Previous Transaction)
- Adding or Updating Users
- Activating the Foodpanda Integration
- Adding or Updating Payment Categories
- Add/Edit Cash Float Reason in Mosaic Back Office
- Setting up your E-Payment settlement account
- Reprinting a Kitchen Order Ticket (KOT) in Mosaic POS
- How to Navigate Mosaic POS (Front End)
- Installing the POS Hardware (Printer, Router, Cash Drawer, POS device)
- How to Temporarily Lock the Device (POS v1.5)
- Setting Up Operating Hours
- How to Print Sticker Labels using POS Front End
- Setting Up Cash Float Reasons
- Download and Activate Mosaic POS
- Activating the GrabFood Integration
- How to Update your Sales Invoice Logo
- Entering Beginning Cash (Cash Float)
Basic Troubleshooting
- How to Find IP Address
- Checking Correct POS Date and Calendar Date (POS v1.5)
- How to Access Settings with App Lock
- Troubleshoot data and Validate Data in Mosaic POS (Front End)
- How to Sync POS Date and Calendar Date
- How to Manually Update the POS Date to the Calendar Date
- How to Remove Open Item
- Printer is not printing. What to do?
- Performing Clear Cache
Generating Reports
- Generating Discount Report
- Accessing and Downloading Audit Logs (POS Back Office)
- Generating Transactions Report
- Generating Product Mix Report (New Version)
- Print X-Read Report in Mosaic POS (Front End)
- Generating Cash Accountability Report
- Generating Payment Report
- Generating BIR Sales Summary Report
- Generating Void Report
- How to Configure Automated Sending of Reports (POS Back Office)
- Generating Hourly Sales Revenue Report
- Preview X-Read
- Reprinting Z-Reading or PMIX
- Generating E-Journal Report
- Generating Daily Sales Revenue Report
- Preview Z-Read
Menu Management
- Adding or Updating Cancellation/Void Reasons
- How to setup Menu Item Availability (Back Office - POS v1.5)
- Setting Up Menu Items
- How to Sync Menu from POS Back Office to Front End
- Adding or Updating Discounts
- Adding or Updating Product Groups
- Creating a Discount with MEMC (Senior and PWD Only)
- Syncing POS Menu to GrabFood (Requires Integration)
- How to Arrange Product Groups (Sort Order Setting)
- Setting Up Happy Hour Promo
- Adding or Updating Modifier Items
- Tips and Tricks on Adding/Editing Menu Items (POS)
- How to setup Menu Item Availability (Front Office - POS v1.5)
- Setup Different Pricing for Delivery and Other Service Types
- Adding or Updating Modifier Groups
- Adding or Updating Product Categories
- Adding or Updating Menu Items
- Setting Up Promos [BOGO, by Percentage, by Amount]
Integrations
- Standard Operating Procedures for Grabfood and Foodpanda Integrated Accounts
- Sync your Mosaic POS to your ERP or Accounting Systems
- Temporarily Pause or Resume Store Status and Availability (Grab and Foodpanda)
- How to Menu Sync (Foodpanda Integrated Accounts)
- How to Perform Self-Serve Onboarding of Grab Integration