--- title: Voiding a Wrong Punch (Line-Item/Single Item Voiding) description: To void an item due to wrong punching, simply click the item then actions the void. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/voiding-a-wrong-punch-line-item/single-item-voiding#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # Voiding a Wrong Punch (Line-Item/Single Item Voiding) ## To void an item due to wrong punching, simply click the item then actions the void. This guide provides step-by-step instructions on how to void a wrong punch and close a bill in a restaurant setting. It explains how to void a specific item on an order, modify the quantity to be voided, select the void reason, and obtain authorization. The guide also covers how to proceed with the updated transaction and settle the bill. By following these instructions, users will be able to successfully void a line-item in their restaurant operations. 1\. Line-Item Voiding can be performed **after placing the orders.** In this example, we have ordered the following items and we will void 1 of 2 BLT sandwiches. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-33-4549-AM.png?width=1120&height=796&name=image-png-Oct-14-2024-03-18-33-4549-AM.png)     2\. Click "BLT" (the item we are voiding). ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-35-5267-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-35-5267-AM.png)     3\. It will expand, and click "ACTIONS". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-37-6183-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-37-6183-AM.png)     4\. A window displaying a few options will be displayed. Click "VOID ITEM". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-39-0810-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-39-0810-AM.png)     5\. Modify the **quantity of items you are voiding**. By default, the quantity will display the maximum quantity of the orders placed. In this example, 2 is the default. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-42-0741-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-42-0741-AM.png)     6\. Select the Void Reason accurate to your transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-44-5669-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-44-5669-AM.png)     7\. When done, click "Void". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-47-2565-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-47-2565-AM.png)     8\. Authorization will be required as with all voiding activities. This will be performed by the onsite manager/supervisor. He/she will be required to enter his PIN CODE. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-49-3197-AM.png?width=1120&height=632&name=image-png-Oct-14-2024-03-18-49-3197-AM.png)     9\. When done, click "Confirm". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-51-2017-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-51-2017-AM.png)     10\. As you can see, we have successfully voided **1 of 2** BLT sandwiches. One is retained (green arrow), the other is voided (orange arrow). ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-53-1166-AM.png?width=1120&height=632&name=image-png-Oct-14-2024-03-18-53-1166-AM.png)     11\. You may now proceed with your updated transaction. Click "Bill". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-54-5591-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-54-5591-AM.png)     12\. Click "PAYMENT" to enter the payment type and settle the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-18-56-9655-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-18-56-9655-AM.png)     You have successfully voided a line-item. - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions