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To void an item due to wrong punching, simply click the item then actions the void.
This guide provides step-by-step instructions on how to void a wrong punch and close a bill in a restaurant setting. It explains how to void a specific item on an order, modify the quantity to be voided, select the void reason, and obtain authorization. The guide also covers how to proceed with the updated transaction and settle the bill. By following these instructions, users will be able to successfully void a line-item in their restaurant operations.
1. Line-Item Voiding can be performed after placing the orders. In this example, we have ordered the following items and we will void 1 of 2 BLT sandwiches.
2. Click "BLT" (the item we are voiding).
3. It will expand, and click "ACTIONS".
4. A window displaying a few options will be displayed. Click "VOID ITEM".
5. Modify the quantity of items you are voiding.
By default, the quantity will display the maximum quantity of the orders placed. In this example, 2 is the default.
6. Select the Void Reason accurate to your transaction.
7. When done, click "Void".
8. Authorization will be required as with all voiding activities. This will be performed by the onsite manager/supervisor. He/she will be required to enter his PIN CODE.
9. When done, click "Confirm".
10. As you can see, we have successfully voided 1 of 2 BLT sandwiches. One is retained (green arrow), the other is voided (orange arrow).
11. You may now proceed with your updated transaction. Click "Bill".
12. Click "PAYMENT" to enter the payment type and settle the transaction.
You have successfully voided a line-item.