--- title: Voiding a Paid Transaction description: Voiding a settled/paid transaction is performed in Settings > Bill then there's a red button for each transaction to void. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/voiding-a-paid-transaction#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # Voiding a Paid Transaction ## Voiding a settled/paid transaction is performed in Settings \> Bill then there's a red button for each transaction to void. #### This guide provides step-by-step instructions on how to void a paid transaction on Mosaic POS. It includes details on accessing the settings, selecting the transaction to void, choosing a void reason, and obtaining authorization. It emphasizes the importance of an internet connection for syncing the voided transaction to the cloud. Following this guide will help users successfully void a paid transaction on Mosaic POS. 1\. To start the process, go to **Settings** (gear icon). ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-15-8809-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-15-8809-AM.png)     2\. Click "Bill" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-17-8128-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-17-8128-AM.png)     3\. Locate the paid transaction you're going to void. Then on the right side (under actions), click "**Void**". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-20-3047-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-20-3047-AM.png)     4\. Select the appropriate void reason. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-21-2993-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-21-2993-AM.png)     5\. Then, click "Void". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-23-3380-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-23-3380-AM.png)     6\. An authorization from the onsite manager/supervisor is required. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-26-4391-AM.png?width=1120&height=632&name=image-png-Oct-04-2024-04-43-26-4391-AM.png)     7\. Once the approver enter his/her PIN code, click "**Confirm**" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-28-7215-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-28-7215-AM.png)   8\. Click "OK" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-37-4761-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-37-4761-AM.png)     9\. Click "Close" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-39-4547-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-39-4547-AM.png)     10\. Upon checking the status of the transaction we've just voided, you will notice that it has changed from "Paid" to "Void." ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-43-42-0535-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-43-42-0535-AM.png)     You have successfully voided a paid transaction.     Alert: An internet connection is required for this to by synced to the cloud. 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