Submitting a Ticket to Mosaic Support

In this Quick Reference Guide, users can learn what steps are needed to successfully submit a ticket to Mosaic Support.Visit the Mosaic Solutions Support and Help Center website using this link: https://support.mosaic-solutions.com/knowledge/kb-ticke

1. Visit the Mosaic Solutions Support and Help Center website using this link:
https://support.mosaic-solutions.com/knowledge/kb-tickets/new

2. Input your the details required using the spaces provided:

1. 1. First Name
   2. Last Name
   3. Phone Number (preferably a Viber registered number)
   4. Email Address
   5. Store Name and Branch Location
   6. Subject or Nature of Request
   7. Description of Concern
   8. Attachment or File Upload (optional)

3. Click "Submit".

Please have your mobile phone ready, as our customer support team will be contacting you to address your concern.

 

Note: The Mosaic Chatbot feature is also available should you have any questions and will automatically route your inquiry to our customer support team.