Standard Operating Procedures for Grabfood and Foodpanda Integrated Accounts

Standard Operating Procedures vary depending on the integration of the account. View this QRG to find out how.

If not integrated:

• Do not use the Online Order Pause/Resume function on the POS to pause online order operations.

If scheduled for integration activation (up to 24 hours BEFORE integration):

• Make sure to turn off the foodpanda/Grab device.
• Do not turn the device on unless advised to do so by your system administrator or Mosaic Support team.
• You will see online order features on the POS already, but DO NOT use any feature unless advised to do so by your system administrator or Mosaic Support team.

Once integrated:

• You will be informed by your system administrator or Mosaic Support team that the POS and foodpanda/GrabFood are already integrated.
• Process online orders only on the POS.

For GrabFood, Extend, Cancel or Ready.

For foodpanda, Reject or Accept.

• Update item and modifier prices and availability in the POS Back Office.
  
  
• Ensure you perform a Menu Sync after every menu update in the POS Back Office. If you don’t have access to the POS Back Office to perform a Menu Sync, please contact your system administrator.
  
  
• You can also update availability of the item and modifier on foodpanda/GrabFood from the POS if the Product feature is enabled. Menu updates will be synced to foodpanda/GrabFood automatically.
  
• It’s best to update items before the start of the shift.
  
  
• Use the Pause/Resume function on the POS when the store needs to pause operations.