--- title: Remove or Replace a Payment from the Bill description: To remove or replace a payment, users must click the red "X" first to remove the existing payment then input a new one. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/remove-or-replace-a-payment-from-the-bill#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) # Remove or Replace a Payment from the Bill ## To remove or replace a payment, users must click the red "X" first to remove the existing payment then input a new one. #### This guide provides step-by-step instructions on how to remove or replace a payment from a bill. It includes details on how to remove a tendered amount, change the payment type, and enter customer information. The guide is useful for anyone who needs to modify payments in their billing system. 1\. We are going to remove the tendered amount of PHP 1,000 by way of Cash. This example simulates a customer changing his/her mind from paying via cash to GCASH. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-32-4117-AM.png?width=1120&height=792&name=image-png-Oct-04-2024-06-39-32-4117-AM.png)     2\. To remove a payment from the bill, click the red "x" button beside the payment type. Removing this will ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-36-8454-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-39-36-8454-AM.png)     3\. The result will be a tender amount of 0 as you can see in the photo below. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-38-7100-AM.png?width=1120&height=636&name=image-png-Oct-04-2024-06-39-38-7100-AM.png)     4\. To change the payment to GCASH, just click "GCASH" payment type. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-40-3690-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-39-40-3690-AM.png)     Alert: It's important to select EXACT for GCASH and other E-Payments because there's no change/balance for this payment type.     5\. Enter the Customer name and Card Number (if needed). Customer Name (for reference only) - enter his/her name reflected on the payment platform. Card Number - you can enter the last 4 digits of the reference number of the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-42-9909-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-39-42-9909-AM.png)     6\. Click "Add Payment" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-44-9059-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-39-44-9059-AM.png)     7\. Click "PRINT" to complete the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-39-46-6566-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-39-46-6566-AM.png)     You have successfully removed a tendered payment and replaced it with something else. - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions