--- title: Refund Dashboard in Resto iQ description: This dashboard provides all the information related to Voided transactions. This may also include complementary and refunded transactions depending on the configuration of your account, but nevertheless all Voided transactions will appear here. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/refund-dashboard-in-resto-iq#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en) 3. [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) # Refund Dashboard in Resto iQ ## This dashboard provides all the information related to Voided transactions. This may also include complementary and refunded transactions depending on the configuration of your account, but nevertheless all Voided transactions will appear here. #### Overview In essence, this dashboard provides all the information related to Voided transactions. This may also include complementary and refunded transactions depending on the configuration of your account, but nevertheless all **Voided** transactions will appear in this module.   #### Navigation ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-09-2024-08-40-15-6579-AM.png?width=1226&height=708&name=image-png-Oct-09-2024-08-40-15-6579-AM.png) Users may access the refund dashboard by going to Analytics then selecting "Refund Dashboard". On top will be the usual filter controls that help identify relevant information, and below are the value cards and reports that are preconfigured inside the dashboard. Clicking one card may expand and display more information.   The 4 major reports of the dashboard are the following: **(1) Refund Invoice Report and (2) Refunded Items** These are the void receipts or those settled transactions which then are voided post-transaction.    **(3) Cancelled Invoice Report and (4) Cancelled Items Report** These are the void bills or those transactions which hasn't been settled/paid-for which were voided. The cancelled invoice report shows a summary showing all bill-level voids (unpaid) and amount. While the cancelled items report shows a detailed report showing information per item voided.         #### Charts and Tables ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-09-2024-08-40-18-0627-AM.png?width=1224&height=402&name=image-png-Oct-09-2024-08-40-18-0627-AM.png) This chart shows the discount type relative to time (X-axis) and quantity (Y-axis). This can be changed using the controls on the top right (in this photo: Weekly & Discount Type).       ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-09-2024-08-40-21-5070-AM.png?width=1226&height=850&name=image-png-Oct-09-2024-08-40-21-5070-AM.png) This also shows cancelled amount per location giving an overview which is the highest contributor.       ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-09-2024-08-40-26-4819-AM.png?width=1226&height=1064&name=image-png-Oct-09-2024-08-40-26-4819-AM.png) In relation to the previous chart, it also shows which particular user transacted the most amount (quantity/instances) of cancellations/void.     ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-09-2024-08-40-28-8086-AM.png?width=1226&height=516&name=image-png-Oct-09-2024-08-40-28-8086-AM.png) Then lastly, this provides a detailed table as to all cancelled bills with the POS Date, Location ID, Transaction Type, Payment Name, Void Bill #, Bill #, Cancelled Amount, Cashier Name, Cancelled Date and Cancelled Time. - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions