--- title: Placing Open Item Order description: Open item orders are only for authorized transactions and can be performed by clicking the open item button beside the menu items. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/placing-open-item-order#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # Placing Open Item Order ## Open item orders are only for authorized transactions and can be performed by clicking the open item button beside the menu items. Kindly Watch the video or follow the step by step guide below.   Login to POS.   1. On the Home menu, select Dine-in. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-19-54-0223-AM.png?width=980&height=524&name=image-png-Oct-04-2024-06-19-54-0223-AM.png)   2. Enter number of pax using the numeric keypad. Note: You can increase or decrease the # of pax using the “-“ or “+” buttons.   3. Click on “Confirm” button. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-19-56-0420-AM.png?width=976&height=500&name=image-png-Oct-04-2024-06-19-56-0420-AM.png)   4. On the menu selection (left side), click on “Open Item”. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-19-57-6960-AM.png?width=976&height=512&name=image-png-Oct-04-2024-06-19-57-6960-AM.png)   5. Enter the Product Name and Product Price. Note: Price can be optional.   6. Click on “Add” button. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-19-59-6757-AM.png?width=972&height=512&name=image-png-Oct-04-2024-06-19-59-6757-AM.png)   7. The items will be listed on the order list (right side) upon clicking on the item. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-20-01-7183-AM.png?width=976&height=520&name=image-png-Oct-04-2024-06-20-01-7183-AM.png) Notes: When you click an item on the order list (right side): **·** You can increase the quantity of the item using the “-“ / “+” buttons. **·** You can remove the item using the “Remove” button. **·** You can add request or special instructions using the “Add Request” button. **·** You can change the transaction to Take-Out. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-20-03-4112-AM.png?width=980&height=516&name=image-png-Oct-04-2024-06-20-03-4112-AM.png)   8. Click on “Place Order”. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-20-05-2590-AM.png?width=976&height=516&name=image-png-Oct-04-2024-06-20-05-2590-AM.png)   A KOT or Kitchen Order Ticket will automatically print on your printer. On the Pending menu, you will see the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-20-07-0002-AM.png?width=976&height=516&name=image-png-Oct-04-2024-06-20-07-0002-AM.png) *For the settlement of transactions, another documentation is available for your reference.* - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](http://mosaic-solutions.com) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions