--- title: Placing a Dine-in Order for Counter Service POS description: "Kindly Watch the video or follow the step by step guide below.   Login to POS.   1. On the Home menu, select Dine-in.   2. Enter number of pax using the numeric keypad. Note: You can increase or dec" --- [Skip to content](https://support.mosaic-solutions.com/knowledge/placing-a-dine-in-order-for-counter-service-pos#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # Placing a Dine-in Order for Counter Service POS Kindly Watch the video or follow the step by step guide below.   Login to POS.   1\. On the Home menu, select Dine-in. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-21-2971-AM.png?width=980&height=524&name=image-png-Oct-04-2024-06-15-21-2971-AM.png)   2\. Enter number of pax using the numeric keypad. Note: You can increase or decrease the # of pax using the “-“ or “+” buttons.   3\. Click on “Confirm” button. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-23-2628-AM.png?width=976&height=500&name=image-png-Oct-04-2024-06-15-23-2628-AM.png)   4\. On the menu selection (left side), click the items that the customer ordered. The items will be listed on the order list (right side) upon clicking on the item. Notes: You can also use the search field in finding the items in your item list page. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-25-2894-AM.png?width=976&height=516&name=image-png-Oct-04-2024-06-15-25-2894-AM.png)   Notes: When you click an item on the order list (right side): **·** You can increase the quantity of the item using the “-“ / “+” buttons. **·** You can remove the item using the “Remove” button. **·** You can add request or special instructions using the “Add Request” button. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-31-6254-AM.png?width=980&height=512&name=image-png-Oct-04-2024-06-15-31-6254-AM.png)   5\. Click on “Place Order” button once all the orders are selected. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-33-6077-AM.png?width=980&height=512&name=image-png-Oct-04-2024-06-15-33-6077-AM.png) A KOT or Kitchen Order Ticket will automatically print on your printer. On the Pending menu, you will see the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-15-35-1150-AM.png?width=980&height=524&name=image-png-Oct-04-2024-06-15-35-1150-AM.png) *For the settlement of transactions, another documentation is available for your reference.* - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions