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Manually input orders from food delivery platforms require to check the order from the device and input it as a delivery order on the POS.
This guide is for users who do not have integrations with third-party food delivery platforms. It provides step-by-step instructions on how to manually input Grab or Foodpanda orders into the Mosaic POS system. The guide covers selecting the delivery option, inputting customer details, selecting the payment method, and completing the transaction. It is a useful resource for those who need to manually process orders from these platforms.
Alert: This reference guide is intended for accounts without integrations with third-party food delivery platforms. Those accounts which were already integrated won't perform these tasks anymore as the orders placed online will automatically become pending orders without the need for manual input.
1. Once there's an order that comes in from the device provided by your third-party food delivery platform, click the Home button or the Service Types button.
2. Choose "Delivery" since the orders came from third-party delivery platforms.
3. In this example, we will select Grabfood. After this, it's the standard procedure of placing the order of your customer. You just have to input exactly what's on the device.
4. Input the headcount/pax count.
5. Click "Submit".
6. Enter the order of your customer.
7. Click "PLACE ORDER" when complete.
8. The transaction is now "pending". We just need to click "BILL" to proceed and display the PAYMENT button.
9. Click "PAYMENT"
10. Select the payment method used by your customer, or whichever's acceptable for your organization. If the rider pays for it in cash, then select Cash. E-Payments if the transaction has been paid for by the customer upon ordering via their respective apps.
11. For E-Payments, always select "Exact".
12. For E-Payments, enter the Customer Name and Card Number.
Customer Name can be the reference code/transaction code of the online order.
Card number can be the last 4 digits of the reference/transaction number.
Approval Code - optional. This is only applicable for operations with a payment gateway/credit card terminal provided seperately by a different provider.
13. Click "Add Payment" to start completing the transaction.
15. We can now see an exact tendered amount, by way of GCASH.
16. Click "PRINT" to settle and complete this task.
17. Click"Skip" if there's no need for the customer details in the printout, otherwise include it then click "Confirm".
