--- title: "How to Void an Entire Bill (\"Bill-Level Voiding\")" description: To void an entire bill, users must go to Settings > Bill --- [Skip to content](https://support.mosaic-solutions.com/knowledge/how-to-void-an-entire-bill-bill-level-voiding#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # How to Void an Entire Bill ("Bill-Level Voiding") ## To void an entire bill, users must go to Settings \> Bill #### This guide provides step-by-step instructions on how to void an entire bill in a POS system. It includes details on how to access the bill settings, select the transaction to void, choose a reason for voiding, and obtain authorization. The guide also highlights the confirmation process and the recording of the voided transaction in the POS Back Office. Viewing this guide will help individuals understand and navigate the process of voiding bills accurately and efficiently.   1\. To void an entire bill, first go to "SETTINGS" by clicking the **gear icon**. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-07-9041-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-07-9041-AM.png)     2\. Click "BILLS" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-09-8872-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-09-8872-AM.png)     3\. Locate the transaction you are going to void. Either use the Total Amount, or the Bill number, or the Sales Invoice number (SI). Click "VOID". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-11-8780-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-11-8780-AM.png)     4\. Select the reason. In this example, we will select "WRONG POUNCH". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-13-5205-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-13-5205-AM.png)     5\. Click "Void". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-15-1023-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-15-1023-AM.png)     6\. Request for authorization from your onsite manager/supervisor. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-17-1109-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-17-1109-AM.png)     7\. Click "Confirm". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-18-8695-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-18-8695-AM.png)     8\. The POS will confirm the successful voiding. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-20-2962-AM.png?width=1120&height=632&name=image-png-Oct-14-2024-03-30-20-2962-AM.png)     9\. Your POS will also display a soft-copy of the void slip for your reference, or for inspection. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-22-3039-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-22-3039-AM.png)     10\. When done, just click "Close". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-23-9528-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-23-9528-AM.png)         11\. You will see the status of the transaction will now become "Void" instead of the previously indicated "Paid". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-30-25-6849-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-30-25-6849-AM.png)     You have successfully voided an entire bill/transaction. 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