How to Sync POS Date and Calendar Date

Users have 2 options. First is to perform Day End until the date catches up, or contact Customer Support to perform "Force Date Change".

For users who have mismatched POS and Calendar dates, there are two ways to sync.

- Option A (Quickest and Self-Troubleshoot): Perform Day-End until the POS date catches-up with the calendar date. This is recommended when the difference between the dates are still close/manageable.

- Option B (Requires Ticket Creation for Support): Contact Mosaic Solutions Customer Support to perform "Force Date Change". This is recommended when the difference between dates are already too far, and would be time-consuming to self-troubleshoot.

For a comprehensive offline PDF file, please find the attachment section below.

Performing Day-End (Option A)

1. Go to Settings > Day End

2. Once loaded, click the checkbox beside the "Override Total Cash Input", and enter the same amount as the Cash Float.

3. Notice that the "Save Payment Totals" will now be enabled (Blue vs Gray). Click this and request for approval from the onsite Supervisor/Manager.

4. Once authorized, Click "Day End"

5. Ask for authorization

6. Click "Yes".
Note: normally, all clients are recommended to click Yes and Print Z-Read, however when we're just changing dates, just click "Yes" to save on thermal paper, given that there are no transactions.

End of Option A (Performing Day End)

Send a Request to Customer Support (Option B)

1. Go to Help Center: Mosaic Help Center (mosaic-solutions.com)

2. Click "Submit a Request"

3. Fill-in all details

4. Wait for an Update from Customer Support.

- End of QRG -