--- title: How to Create a Purchase Return on Resto iQ description: To create a Purchase Return, go to Purchasing > Purchase Return > Return a Purchase --- [Skip to content](https://support.mosaic-solutions.com/knowledge/how-to-create-a-purchase-return-on-resto-iq#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en) 3. [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) # How to Create a Purchase Return on Resto iQ ## To create a Purchase Return, go to Purchasing \> Purchase Return \> Return a Purchase 1\. Navigate and login to [https://app.restoiq.com/](https://app.restoiq.com/) 2\. Go to "Purchasing". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-28-6410-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-28-6410-AM.png)     3\. Click "Purchase return". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-30-7029-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-30-7029-AM.png)     4\. Click here "Return a purchase". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-32-3255-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-32-3255-AM.png)     5\. Click this textfield and enter the Purchase Receipt number relevant to the return. The purchase receipt number starts with "PC00x.xxxxxx.0xx". Users may refer to Purchasing \> Purchase Receipt. The first column on the table will be the Purchase Receipt Number. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-34-2770-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-34-2770-AM.png)     6\. Select the Purchase Receipt relevant to the return. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-36-0873-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-36-0873-AM.png)     7\. Enter a note for documentation. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-37-5003-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-37-5003-AM.png)     8\. Enter the Qty Return. In this example we will enter 2, as 2 (out of the 50) units received for the item is due for return. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-40-9583-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-40-9583-AM.png)     9\. Enter a note/reason for the return. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-42-6211-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-42-6211-AM.png)     10\. When satisfied, click "Create" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-14-2024-03-04-44-5915-AM.png?width=1120&height=628&name=image-png-Oct-14-2024-03-04-44-5915-AM.png) - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions