--- title: Adding Order Details or Special Instructions description: To add order details, select the item then click the "Request" button. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/adding-order-details-or-special-instructions#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) # Adding Order Details or Special Instructions ## To add order details, select the item then click the "Request" button. #### This guide explains how to add order details or special instructions while entering customer orders. It provides step-by-step instructions on how to add instructions or requests for the kitchen to be aware of. It also emphasizes the importance of specifying the item name in the instructions for transactions with multiple items. Overall, this guide is helpful for anyone who wants to ensure accurate and customized orders for their customers. 1. Upon entering your customer's orders, you can click the items to place special instructions or requests for your kitchen to be aware of. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-37-4113-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-37-4113-AM.png)     2. In this example, we will try to add "Caesar Salad - Less Dressing" instruction/request on the Caesar Salad order. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-40-1005-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-40-1005-AM.png)     3. Upon clicking Caesar Salad, click "REQUEST". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-42-6391-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-42-6391-AM.png)     4. Input the special instructions or request here. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-44-2013-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-44-2013-AM.png)     5. Click "Confirm" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-45-8593-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-45-8593-AM.png)     Tip: When processing transactions with multiple items, ensure to specify the item name in the instructions so the kitchen staff can accurately identify to which item the instruction pertains.     6. Click "PLACE ORDER" to start settling the transaction. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-04-38-47-6282-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-04-38-47-6282-AM.png)     You have successfully added a special instruction or a special request for a line-item. - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](http://mosaic-solutions.com) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions