--- title: Adding or Updating Users description: Thank you for your interest in our Product.  Kindly Watch the video or follow the step by step guide below.   1. Log in to the POS Back end using your account.  2. On the Main Navigations, click on --- [Skip to content](https://support.mosaic-solutions.com/knowledge/adding-or-updating-users#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) # Adding or Updating Users Thank you for your interest in our Product.  Kindly Watch the video or follow the step by step guide below.   1\. Log in to the POS Back end using your account.  ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-37-38-5235-AM.png?width=1288&height=704&name=image-png-Oct-02-2024-10-37-38-5235-AM.png) 2\. On the Main Navigations, click on “Account Setup”.   3\. Click on “User Management”. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-37-42-0056-AM.png?width=1288&height=540&name=image-png-Oct-02-2024-10-37-42-0056-AM.png)   4\. To **add a User**, click on “Add Users” Button. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-37-45-5448-AM.png?width=1920&height=1052&name=image-png-Oct-02-2024-10-37-45-5448-AM.png)   5\. A new window will open. Fill out all the fields.   Note: You can also assign the User Type for this specific user.   6\. Click on “Add” button to save. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-37-52-7881-AM.png?width=1584&height=1052&name=image-png-Oct-02-2024-10-37-52-7881-AM.png)   7\. To **edit a User**, click on the “Edit” icon of the specific user you want to update. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-37-55-6800-AM.png?width=1920&height=1052&name=image-png-Oct-02-2024-10-37-55-6800-AM.png)   8\. A new window will open. Do the necessary updates.   9\. Click on “Update” button to save the changes.   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-38-02-4215-AM.png?width=1694&height=1052&name=image-png-Oct-02-2024-10-38-02-4215-AM.png)   10\. To **delete a User**, click on the “Delete” icon of the specific user you want to delete. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-02-2024-10-38-06-2059-AM.png?width=1920&height=1052&name=image-png-Oct-02-2024-10-38-06-2059-AM.png)     Commonly practiced: Admin - this "role" is able to view the Back Office and the Front End. Manager - similar with Cashiers, this role is only limited to the Front End (no Back Office access), but can approve transactions such as discounts and voids. Cashier - can take orders and settle transactions Waitstaff - limited to taking orders only. - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions