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To add void reasons, an Enterprise access is required. If you do not have this, please contact your administrator or connect to Customer Support by submitting a ticket below.
Cancellation or Void Reasons are preconfigured during setup so that:
- Minimize input time during order taking/settling of transactions,
- Ensure consistency of data when viewing Void Report,
These reasons pop-up during when performing any discount (line-item or full-bill).
Watch the video or follow the step-by-step guide below.
Step by step guide
1. Login to POS Back End.
2. Go to “General Settings”.
3. Go to “Cancellations”
4. Select “Cancellation Reason”
5. Click “add reason”
6. Fill out the fields
- Reason Name
- Select Cancellation Types
7. Click “Save”.
