--- title: Accessing and Downloading Audit Logs (POS Back Office) description: To download audit logs, users must go to their Back Office then Reports > Audit Logs --- [Skip to content](https://support.mosaic-solutions.com/knowledge/accessing-and-downloading-audit-logs-pos-back-office#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) # Accessing and Downloading Audit Logs (POS Back Office) ## To download audit logs, users must go to their Back Office then Reports \> Audit Logs This guide provides step-by-step instructions on how to access and download audit logs in the POS Back Office. It explains how to navigate to the relevant section, select the desired location and users, set a date range, and generate a report. It also highlights the option to download the audit logs as an Excel file for offline use. By following this guide, users can easily access and analyze important audit trail information for their POS system. 1\. Navigate to [https://admin.mosaic-pos.com/](https://admin.mosaic-pos.com/) 2\. Click the top-left icon to display all labels to help you navigate. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-00-0177-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-00-0177-AM.png)     3\. Click Reports. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-01-9705-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-01-9705-AM.png)     4\. Click "Audit Logs" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-03-5051-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-03-5051-AM.png)     5\. Select the POS location ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-05-1081-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-05-1081-AM.png)     6\. Select the Users you'd like to check. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-06-8050-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-06-8050-AM.png)     7\. Then enter the date range of what you'd like to inspect. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-08-4042-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-08-4042-AM.png)     Tip: Date Format is: mm/dd/yy You may use the calendar date picker, or simply type the date.     8\. Click Show Report. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-11-5740-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-11-5740-AM.png)     9\. This table will be generated, and you will see the Date, Time, Actions performed, and who initiated the action (Created By). ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-13-7503-AM.png?width=1120&height=752&name=image-png-Oct-04-2024-06-52-13-7503-AM.png)     10\. You may also download the excel file for offline use. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-15-8159-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-15-8159-AM.png)     11\. This excel file contains the exact same data/information as the table generated by the Back Office. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-06-52-17-7641-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-06-52-17-7641-AM.png) - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions