--- title: Scanning Tickets description: Check in and track tickets on the event day --- [Skip to content](https://support.mosaic-solutions.com/helixpaysupport/scanning-tickets#main-content) [![HP_TICKETING SOLUTIONS_LOGO-BLACKDSFAS (1)](https://support.mosaic-solutions.com/hs-fs/hubfs/HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png?width=201&height=50&name=HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png)](https://support.mosaic-solutions.com/helixpaysupport/?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - - [Log in to console.helixpay.ph](https://console.helixpay.ph/) [Log in to console.helixpay.ph](https://console.helixpay.ph/) How can we help you? - There are no suggestions because the search field is empty. 1. [HelixPay Support](https://support.mosaic-solutions.com/helixpaysupport?hsLang=en) 2. [Event Day](https://support.mosaic-solutions.com/helixpaysupport/event-day?hsLang=en) # Scanning Tickets ## Check in and track tickets on event day **Note:** We have provided printable materials (e.g. triangular plates and signs) that you can display and use to support the Scanning Ticket process. You may access the printouts through this [Google Drive](https://drive.google.com/drive/folders/1FBGUypPaJjhcdl_phZvJnkzvqTbQ59hg?usp=drive_link).   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Aug-04-2026-07-04-13-2394-AM.png?width=492&height=397&name=image-png-Aug-04-2026-07-04-13-2394-AM.png) --- The Ticket Scanner can be found in the console - console.helixpay.ph. There is no need for you to download an application or use a special device to scan tickets. A mobile phone or any device with a camera and has internet connection can be used for this function on the event day. 1. Go to **Business** > **Events** > **Scan QR Code** 2. Click the **Scan Ticket** button and make sure to allow the browser to access the camera of your phone.![Screenshot 2025-06-26 at 7.44.08 PM](https://support.mosaic-solutions.com/hs-fs/hubfs/Screenshot%202025-06-26%20at%207.44.08%20PM.png?width=607&height=406&name=Screenshot%202025-06-26%20at%207.44.08%20PM.png) 3. Point the camera at the customer’s QR code. The scanner will work with any orientation of the QR code. Upon scanning, you will see the details of the ticket, including the status (Active), customer name, and ticket type. ![Screenshot 2025-06-26 at 7.45.59 PM](https://support.mosaic-solutions.com/hs-fs/hubfs/Screenshot%202025-06-26%20at%207.45.59%20PM.png?width=586&height=448&name=Screenshot%202025-06-26%20at%207.45.59%20PM.png) 4. Click the **Check In** button to mark the ticket as used. Provide the customer their bands if applicable, and let them inside the venue. If they try to use the same ticket again, you will see the **Ticket is already checked in** status with the scanner and time stamp of scanning. You can click **the** Scan** Ticket** button again to scan the next QR. ![Screenshot 2025-06-26 at 7.47.42 PM](https://support.mosaic-solutions.com/hs-fs/hubfs/Screenshot%202025-06-26%20at%207.47.42%20PM.png?width=599&height=429&name=Screenshot%202025-06-26%20at%207.47.42%20PM.png) 5. For special cases where the customer can’t find their QR codes, you can ask them to check their emails with the **Access Tickets** button, or log in to their profile - *yoursubdomain.helixpay.ph/profile* via email or mobile OTP. If they cannot access their emails or accounts, you can click **Search Ticket** on the Scan QR Code page and search for their name. Click on each of their ticket and do the check-in process. ![Screenshot 2025-06-26 at 7.50.03 PM](https://support.mosaic-solutions.com/hs-fs/hubfs/Screenshot%202025-06-26%20at%207.50.03%20PM.png?width=603&height=310&name=Screenshot%202025-06-26%20at%207.50.03%20PM.png)  ***Pro Tip: You can use the Scan QR Code function for merch pick up/claim stub redemption too! Make sure to create a ticket product for the merch item or claim stub to generate tickets for tracking.*** - [Getting Started](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#main-content) - [Users](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#users) - [Design Store](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#main-content) - [Foundational Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#foundational-design) - [Core Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#core-design) - [Optional Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#optional-design) - [Event Setup](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#main-content) - [Setup Tools](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#setup-tools) - [Creating Events](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-events) - [Creating Products](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-products) - [Navigate Console](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#main-content) - [Set Inventory](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#set-inventory) - [Maximize Store](https://support.mosaic-solutions.com/helixpaysupport/maximize-store?hsLang=en) - [Boost Promotions](https://support.mosaic-solutions.com/helixpaysupport/boost-promotions?hsLang=en) - [Event Day](https://support.mosaic-solutions.com/helixpaysupport/event-day?hsLang=en) - [Finances](https://support.mosaic-solutions.com/helixpaysupport/finances?hsLang=en) - [FAQs](https://support.mosaic-solutions.com/helixpaysupport/faqs?hsLang=en) - [Client Support](https://support.mosaic-solutions.com/helixpaysupport/client-support?hsLang=en) [![HELIXPAY-LOGO-BLACK-BG (2)-1](https://support.mosaic-solutions.com/hs-fs/hubfs/HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg?width=227&height=60&name=HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg "HELIXPAY-LOGO-BLACK-BG (2)-1")](http://mosaic-solutions.com) E-commerce Technology for Events and Experiences [mailto:hello@helixpay.ph](mailto:hello@helixpay.ph) HelixPay Ticketing Solutions Help Center