---
title: Bulk Creating Orders/Tickets
description: Bulk Creating Orders/Tickets HelixPay
---

[Skip to content](https://support.mosaic-solutions.com/helixpaysupport/bulk-creating-orders/tickets#main-content)

<https://support.mosaic-solutions.com/helixpaysupport/kb-tickets/new?hsLang=en>

[![HP_TICKETING SOLUTIONS_LOGO-BLACKDSFAS (1)](https://support.mosaic-solutions.com/hs-fs/hubfs/HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png?width=201&height=50&name=HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png)](https://support.mosaic-solutions.com/helixpaysupport/?hsLang=en)

- [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus)

Open main navigation

Close main navigation

- [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus)
- <https://support.mosaic-solutions.com/helixpaysupport/kb-tickets/new>
- [Log in to console.helixpay.ph](https://console.helixpay.ph/)

[Log in to console.helixpay.ph](https://console.helixpay.ph/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [HelixPay Support](https://support.mosaic-solutions.com/helixpaysupport?hsLang=en)
2. [Navigate Console](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en)

# Bulk Creating Orders/Tickets

## Record the orders of your customers that were transacted in bulk.

**Bulk Creating Orders/Tickets**

The settings under the Bulk Creating Orders/Tickets function allow you to create orders in bulk. This is usually for corporate events/free events that need to record/document orders that have already been transacted earlier, outside the HelixPay ticketing system (usually paid in cash).

 

 Configure your Bulk Creating Orders/Tickets by following these steps: 

 

1. Go to Orders > Click the the vertical ellipsis (**⋮** ) beside the Search by field. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-42-48-8147-AM.png?width=670&height=249&name=undefined-Jun-17-2026-05-42-48-8147-AM.png) 

 

2. Click “Import Orders”. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-42-59-1393-AM.png?width=670&height=346&name=undefined-Jun-17-2026-05-42-59-1393-AM.png) 

 

3.  In the Import Orders interface, 

- (Optional) Toggle on ‘Mark as paid” if you wish to record the order as paid (settled).  
   *Note:* It will be marked as paid in cash. 
- (Optional) Toggle on “Email Notification?” and/or “Enable SMS?” if you wish for your customer to receive a “Payment Successful” update that their order is already paid via email and/or text. 
-  Disregard the “Enter Printer ID” field. 
-  Note: You will also see a tabular dashboard of the Past Imports that you made.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-43-21-9945-AM.png?width=946&height=490&name=undefined-Jun-17-2026-05-43-21-9945-AM.png) 

4. Click “Download Template” and select Export Type (either Export as CSV or Sign in with Google). 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-43-39-6543-AM.png?width=181&height=42&name=undefined-Jun-17-2026-05-43-39-6543-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-43-43-4416-AM.png?width=952&height=495&name=undefined-Jun-17-2026-05-43-43-4416-AM.png) 

 

5. You will be led to the exported Order Template.   
*Note:  *Data under Column F (product\_id), Column G (variant\_id) and Column H (seat\_id) will be sourced from the Variant IDs and Seat IDs sheets, which will be tackled in the next steps.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-43-51-0013-AM.png?width=1279&height=588&name=undefined-Jun-17-2026-05-43-51-0013-AM.png) 

 

6. To source product\_id and variant\_id, click “Export Variant IDs” and select Export Type (either Export as CSV or Sign in with Google). 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-43-56-3132-AM.png?width=168&height=49&name=undefined-Jun-17-2026-05-43-56-3132-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-00-2030-AM.png?width=952&height=495&name=undefined-Jun-17-2026-05-44-00-2030-AM.png) 

 

7. You will be led to the exported Product Details list. This will serve as a reference for your imported orders.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-08-3294-AM.png?width=961&height=547&name=undefined-Jun-17-2026-05-44-08-3294-AM.png) 

 

8. To source seat\_id, click “Export Seat IDs” 

-  Select Event and Section (from the dropdown list). 
-  Select Export Type (either Export as CSV or Sign in with Google). 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-17-0140-AM.png?width=156&height=43&name=undefined-Jun-17-2026-05-44-17-0140-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-20-8840-AM.png?width=958&height=328&name=undefined-Jun-17-2026-05-44-20-8840-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-43-7083-AM.png?width=955&height=451&name=undefined-Jun-17-2026-05-44-43-7083-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-44-59-0981-AM.png?width=952&height=495&name=undefined-Jun-17-2026-05-44-59-0981-AM.png) 

 

9. You will be led to the exported Seat IDs list. This will serve as a reference for your imported orders.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-48-31-8051-AM.png?width=964&height=547&name=undefined-Jun-17-2026-05-48-31-8051-AM.png) 

 

10. After downloading the templates, set the Email Content of the “Payment Successful” email/SMS update for your customer. 

-  Encode the text for the Email Subject. 
-  (Optional) Add banner image 
- Encode the text for the header and subheader.
- (Optional) Send a test invitation/email blast by clicking “Send test”.

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-48-52-2627-AM.png?width=539&height=255&name=undefined-Jun-17-2026-05-48-52-2627-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-00-9727-AM.png?width=534&height=248&name=undefined-Jun-17-2026-05-49-00-9727-AM.png) 

 

11. After setting up the Email Content, prepare to import the Orders. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-13-0982-AM.png?width=1248&height=355&name=undefined-Jun-17-2026-05-49-13-0982-AM.png) 

 

12. Go back to the exported Order Template and prepare to encode the following details: 

-  group\_id: Label this to group certain orders under one customer (it can be a number, text, a mix of both, etc.)  
-  name: Encode the name of your customer. 
-  mobile number: Encode the mobile number of your customer. (For PH numbers, do not start with 0. Start with 9). 
-  email: Encode the email address of your customer. 
-  country\_code: Encode the country code of your customer.   
  *Note: * In the case of a Philippines-based customer, the country code is PH
-  product\_id: Encode the Product ID (sourced from the exported Product Details list).   
  *Note: *See steps below on how to do this.
- variant\_id: Encode the Variant ID (sourced from the exported Product Details list).  
  *Note:* See steps below on how to do this.
- seat\_id: Encode the Seat ID (sourced from the exported Seat IDs list).  
  *Note:* See steps below on how to do this.
- (Optional) date: Encode the data of your event.
-  (Optional) start\_time: Encode the start time of your event. 
-  (Optional) end\_time: Encode the end time of your event. 
-  quantity: Encode the quantity of the customer’s order. 
-  (Optional) price: Encode the price of the customer’s order.    
   *Note:* It already has a default price based on the storefront pricing. However, you may encode it if the customer has a special pricing. 
-  (Optional) patron\_code: Encode the patron code of your customer. 
-  (Optional) subtype\_id: Encode the Subtype ID of your customer.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-20-3591-AM.png?width=1279&height=162&name=undefined-Jun-17-2026-05-49-20-3591-AM.png) 

 

13. Open your exported Product Details list, see columns C (Product ID) and D (Variant ID). Then, assign the appropriate product\_id and variant\_id to your customer by encoding them on your exported Order Template. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-27-7237-AM.png?width=1279&height=591&name=undefined-Jun-17-2026-05-49-27-7237-AM.png) 

 

 In this example, we’ve selected three products: 

-  “Espresso Nights Tour \[Seat Map\] with a Product ID of 26153 and Variant ID of 2872322 “HelixPay Ticketing” with a Product ID of 34720 and Variant ID of 2976602, “Tote Bag Merch” with a Product ID of 37247 and Variant ID of 3004483.    
   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-36-5324-AM.png?width=519&height=190&name=undefined-Jun-17-2026-05-49-36-5324-AM.png) 
- Then, we encoded them accordingly on the exported Order Template.  
   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-49-44-1329-AM.png?width=646&height=193&name=undefined-Jun-17-2026-05-49-44-1329-AM.png) 

 

14. To encode the Seat ID (only for ticket orders with assigned seats), open your exported Seat IDs list. Then, assign the appropriate seat\_id to your customer by encoding them on your exported Order Template.

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-51-24-5583-AM.png?width=958&height=547&name=undefined-Jun-17-2026-05-51-24-5583-AM.png) 

 

 In this example, we’ve selected Seat B3 with Seat ID 723030. Then, we encoded it accordingly on the exported Order Template. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-51-31-2649-AM.png?width=723&height=198&name=undefined-Jun-17-2026-05-51-31-2649-AM.png) 

 

15. Encode the other fields needed for your order (e.g. quantity, price). Then, place additional orders to record them as necessary. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-53-23-9154-AM.png?width=1231&height=196&name=undefined-Jun-17-2026-05-53-23-9154-AM.png) 

 

16. Save the Order Template as a .csv file.  

 

17. Click “Upload File” in the Import and upload the CSV file.  

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-53-38-0423-AM.png?width=123&height=52&name=undefined-Jun-17-2026-05-53-38-0423-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-53-42-0267-AM.png?width=949&height=397&name=undefined-Jun-17-2026-05-53-42-0267-AM.png) 

 

18. Click “Import” and wait for the file to be imported successfully by checking the Status column. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-53-53-3567-AM.png?width=1261&height=525&name=undefined-Jun-17-2026-05-53-53-3567-AM.png) 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Jun-17-2026-05-55-24-9537-AM.png?width=964&height=412&name=image-png-Jun-17-2026-05-55-24-9537-AM.png) 

19. Your customer’s order is seen in the Orders interface on the console. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Jun-17-2026-05-55-47-5385-AM.png?width=931&height=280&name=image-png-Jun-17-2026-05-55-47-5385-AM.png) 

20. On the end of your customer, they would receive email and SMS updates (if you activated this function).  

*Sample email update:* 

 *![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-17-2026-05-55-54-5858-AM.png?width=336&height=690&name=undefined-Jun-17-2026-05-55-54-5858-AM.png)* 

*Sample SMS update:*

* ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-2.jpeg?width=594&height=800&name=undefined-2.jpeg) *

 

- [Getting Started](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#main-content)
  
  
  
  
  
    - [Users](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#users)
- [Design Store](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#main-content)
  
  
  
  
  
    - [Foundational Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#foundational-design)
    - [Core Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#core-design)
    - [Optional Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#optional-design)
- [Event Setup](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#main-content)
  
  
  
  
  
    - [Setup Tools](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#setup-tools)
    - [Creating Events](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-events)
    - [Creating Products](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-products)
- [Navigate Console](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#main-content)
  
  
  
  
  
    - [Set Inventory](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#set-inventory)
- [Maximize Store](https://support.mosaic-solutions.com/helixpaysupport/maximize-store?hsLang=en)
- [Boost Promotions](https://support.mosaic-solutions.com/helixpaysupport/boost-promotions?hsLang=en)
- [Event Day](https://support.mosaic-solutions.com/helixpaysupport/event-day?hsLang=en)
- [Finances](https://support.mosaic-solutions.com/helixpaysupport/finances?hsLang=en)
- [FAQs](https://support.mosaic-solutions.com/helixpaysupport/faqs?hsLang=en)
- [Client Support](https://support.mosaic-solutions.com/helixpaysupport/client-support?hsLang=en)

[![HELIXPAY-LOGO-BLACK-BG (2)-1](https://support.mosaic-solutions.com/hs-fs/hubfs/HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg?width=227&height=60&name=HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg "HELIXPAY-LOGO-BLACK-BG (2)-1")](http://mosaic-solutions.com)

E-commerce Technology for Events and Experiences

<https://www.facebook.com/HelixPay.ph/> <https://www.instagram.com/helixpay.ph> [mailto:hello@helixpay.ph](mailto:hello@helixpay.ph)

HelixPay Ticketing Solutions Help Center