--- title: Temporarily Pause or Resume Store Status and Availability (Grab and Foodpanda) description: In the Front End of the POS, users can maximize the toggle switches to pause/resume store status on Grab and Foodpanda. --- [Skip to content](https://support.mosaic-solutions.com/knowledge/temporarily-pause-or-resume-store-status-and-availability-grab-and-foodpanda#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) # Temporarily Pause or Resume Store Status and Availability (Grab and Foodpanda) ## In the Front End of the POS, users can maximize the toggle switches to pause/resume store status on Grab and Foodpanda. #### This guide provides step-by-step instructions on how to temporarily pause or resume the availability of your online store on Grabfood and Foodpanda. It is useful for restaurant owners who may need to temporarily pause orders during peak hours when the kitchen is at full capacity. The guide also highlights the importance of authorization from the onsite manager/supervisor and provides clear visual instructions for pausing and resuming the online availability. ### Temporary Pause for Grabfood and Foodpanda Online Stores   1\. This is only applicable to *integrated* Mosaic POS accounts with Grabfood and Foodpanda. For non-integrated accounts, manual configuration using the third-party device will be required; and not via Mosaic POS. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-14-5855-AM.png?width=1120&height=632&name=image-png-Oct-04-2024-07-29-14-5855-AM.png)     2\. For beginners, select this icon to display the button labels. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-20-5975-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-20-5975-AM.png)     3\. Select "ONLINE ORDERS" ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-23-1867-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-23-1867-AM.png)     4\. Click again to minimize. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-25-1014-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-25-1014-AM.png)     5\. You will find these toggle switches. These changes the availability of your store in their respective delivery platform. In this example, we will select the toggle switch for Grab. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-27-2367-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-27-2367-AM.png)     6\. Upon toggling, this window will appear asking *"How long do you want to pause store?"* ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-30-3033-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-30-3033-AM.png)     Tip: This is useful for when the kitchen is at full capacity during peak hours. Leaving the store available online will allow customers to place their orders.     7\. In this example, we will select "1 hour" to temporarily pause the availability of the store on Grabfood. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-32-2586-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-32-2586-AM.png)     8\. Click "Confirm" and then ask for authorization. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-33-8370-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-33-8370-AM.png)     9\. The onsite manager/supervisor will be required to enter their PINCODE as this is considered a major change to the restaurant operations. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-35-8141-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-35-8141-AM.png)     10\. Once entered, the onsite manager/supervisor must click "Confirm". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-37-7540-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-37-7540-AM.png)     11\. Notice that toggle switch has now changed from ON to OFF (orange box) with a corresponding text "resume in 1h"; versus Foodpanda where it is still available (green box). ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-40-0022-AM.png?width=1120&height=444&name=image-png-Oct-04-2024-07-29-40-0022-AM.png)     ### Resuming Online Availability   1\. To resume, just click the toggle switch again. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-41-8882-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-41-8882-AM.png)     2\. Click "Confirm". ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-43-5109-AM.png?width=1120&height=628&name=image-png-Oct-04-2024-07-29-43-5109-AM.png)     3\. Notice that the toggle is now back to green/enabled/ON status. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Oct-04-2024-07-29-45-5952-AM.png?width=1120&height=448&name=image-png-Oct-04-2024-07-29-45-5952-AM.png)     You have successfully paused/resumed your online availability in Grabfood or Foodpanda. 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