---
title: Modifier Issue /Modifier Not Reflecting in POS
description: Modifier Issue /Modifier Not Reflecting in POS
---

[Skip to content](https://support.mosaic-solutions.com/knowledge/modifier-issue-/modifier-not-reflecting-in-pos#main-content)

English

Show submenu for translations

[Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en)

![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png)

- [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus)

Open main navigation

Close main navigation

- [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus)
- English
  
  Show submenu for translations
- [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new)
- Go to mosaic-solutions.com

 Go to mosaic-solutions.com

 We are here to help.

- There are no suggestions because the search field is empty.

1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en)
2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en)

# Modifier Issue /Modifier Not Reflecting in POS

## Modifier Issue /Modifier Not Reflecting in POS

**1. Force Sync**  
Go to the Bill Page  
Tap Force Sync  
Ensure all cloud icons are green (no pending items)  
**2. Validate Data**  
Go to App Info → Validate Data  
Wait for the “Good Job” confirmation  
**3. Log Out and Refresh**  
Log out of the POS  
Close the app completely  
Reopen and log in again  
**4.Check Back Office Settings**  
Verify if the modifier was:  
Saved properly  
Assigned to the correct item/menu  
Published / synced to POS  
**5. Check Internet Connection**  
Ensure stable connection  
Restart router if needed  
**6. Wait for Sync Delay**  
Allow 5–15 minutes for changes to reflect (depending on sync speed)  
**8. Restart Devices**  
Restart:  
POS device  
Router

**9. Clear App Data (if needed - contact Support before performing )**  
Go to Device Settings → Apps → POS → Storage & Cache  
Tap Clear Storage / Cache  
Log in again  
**10. Escalate to Support**

If still not reflecting:

Provide:  
Screenshot of modifier in back office  
POS screen showing issue  
Time/date of update  
Request checking for syncing or deployment issue

- [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content)
  
  
  
  
  
    - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management)
    - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end)
    - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing)
    - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos)
    - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting)
    - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports)
    - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management)
    - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations)
- [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content)
  
  
  
  
  
    - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge)
    - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management)
    - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation)
- [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content)
  
  
  
  
  
    - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports)
    - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports)
    - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge)
    - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports)
- [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content)
  
  
  
  
  
    - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports)
    - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory)
    - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing)
    - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients)
    - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items)
- [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en)
- [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en)
- [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en)
- [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en)

- [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus)

[![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](http://mosaic-solutions.com)

Mosaic Solution Support and Help Center

Copyright © 2026, Mosaic Solutions