--- title: How to Solve Internet connection issue description: How to solve internet connection issue --- [Skip to content](https://support.mosaic-solutions.com/knowledge/how-to-solve-internet-connection-issue#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) # How to Solve Internet connection issue ## How to Solve Internet connection issue **Basic Troubleshooting: Internet Connection Issue** **1. Check Physical Connections** Ensure all LAN cables are properly connected Check modem/router power (lights should be ON and stable) **2. Restart Devices** Turn off: Modem Router (e.g., TP-Link) POS / device Wait 1–2 minutes, then turn them back on **3. Reconnect to Wi-Fi** Disconnect and reconnect to your Wi-Fi network Make sure you are connected to the correct network (SSID) **4. Test Internet Access** Open a browser and try visiting a website If no access, try another device to confirm if the issue is network-wide **5. Check Signal Strength** Move closer to the router Avoid obstacles or interference **6. Check IP Address** Ensure device is getting a valid IP (not 169.x.x.x) Restart connection if needed **7. Disable/Enable Network** Turn Wi-Fi OFF then ON Or toggle Airplane Mode **8. Check Router Settings** Ensure internet/WAN is connected Reboot router if needed **9. Contact Internet Provider** If all devices have no internet, the issue may be with your ISP Report outage or request line checking **10. Escalate (if POS-related)**   **If internet is working but POS is not syncing:** **Perform Force Sync** **Validate Data** **Restart POS** 🔹 **Common Causes**🔹 **Loose cables** **Router/modem issues** **ISP outage** **Weak signal** **IP conflict** - [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#main-content) - [Placing Orders and Table Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#placing-orders-and-table-management) - [Logging In, Shift Change, Day End](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#logging-in-shift-change-day-end) - [Billing and Payment Processing](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#billing-and-payment-processing) - [Getting Started with your POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#getting-started-with-your-pos) - [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) - [Generating Reports](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#generating-reports) - [Menu Management](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#menu-management) - [Integrations](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#integrations) - [Getting Started in Resto iQ](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#main-content) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#general-knowledge) - [User Management](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#user-management) - [Navigation](https://support.mosaic-solutions.com/knowledge/getting-started-in-resto-iq?hsLang=en#navigation) - [Resto iQ Analytics](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#main-content) - [Product Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#product-reports) - [Sales Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#sales-reports) - [General Knowledge](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#general-knowledge) - [Other Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-analytics?hsLang=en#other-reports) - [Resto iQ Inventory and Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#main-content) - [Resto iQ Inventory - Reports](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-reports) - [Resto iQ Inventory - My Inventory](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-inventory) - [Resto iQ - Purchasing](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-purchasing) - [Resto iQ Inventory - My Ingredients](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-my-ingredients) - [Resto iQ Inventory - Menu Items](https://support.mosaic-solutions.com/knowledge/resto-iq-inventory-and-purchasing?hsLang=en#resto-iq-inventory-menu-items) - [Mosaic Analytics](https://support.mosaic-solutions.com/knowledge/mosaic-analytics?hsLang=en) - [Mosaic Inventory v2](https://support.mosaic-solutions.com/knowledge/mosaic-inventory-v2?hsLang=en) - [Mosaic Purchasing v2](https://support.mosaic-solutions.com/knowledge/mosaic-purchasing-v2?hsLang=en) - [Mosaic Back Office v2](https://support.mosaic-solutions.com/knowledge/mosaic-back-office-v2?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) [![Chill listening crop-3](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Circle%20M%20Icon%20Blue-2.png?width=24&height=24&name=Mosaic%20Circle%20M%20Icon%20Blue-2.png "Chill listening crop-3")](https://support.mosaic-solutions.com/?hsLang=en) Mosaic Solution Support and Help Center Copyright © 2026, Mosaic Solutions