--- title: How to Load Sticker Paper to Sticker Printer description: How to Load Sticker Paper to Sticker Printer --- [Skip to content](https://support.mosaic-solutions.com/knowledge/how-to-load-sticker-paper-to-sticker-printer#main-content) English Show submenu for translations [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new?hsLang=en) ![Mosaic Full Logo Blue (Transparent).png\]](https://support.mosaic-solutions.com/hs-fs/hubfs/Mosaic%20Full%20Logo%20Blue%20(Transparent).png?height=31&name=Mosaic%20Full%20Logo%20Blue%20(Transparent).png) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - English Show submenu for translations - [Contact Customer Support](https://support.mosaic-solutions.com/knowledge/kb-tickets/new) - Go to mosaic-solutions.com Go to mosaic-solutions.com We are here to help. - There are no suggestions because the search field is empty. 1. [Mosaic Solutions Support and Help Center](https://support.mosaic-solutions.com/knowledge?hsLang=en) 2. [Mosaic POS](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en) 3. [Basic Troubleshooting](https://support.mosaic-solutions.com/knowledge/mosaic-pos?hsLang=en#basic-troubleshooting) # How to Load Sticker Paper to Sticker Printer ## In this Quick Reference Guide, users can learn what steps are needed to successfully load sticker paper to the sticker printer. 1\. Press the green side buttons of the sticker printer inward. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Nov-27-2025-04-05-57-9848-AM.png?width=617&height=390&name=image-png-Nov-27-2025-04-05-57-9848-AM.png) 2\. Raise the lid/cover. 3\. Insert sticker label roll onto the paper shaft. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Nov-27-2025-04-07-32-2175-AM.png?width=625&height=396&name=image-png-Nov-27-2025-04-07-32-2175-AM.png) *Note: Make sure that the sticker label is facing upwards before proceeding to the next step.* 4\. Insert the baffle on both sides to secure the sticker label roll in place.![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Nov-27-2025-04-09-16-4904-AM.png?width=621&height=393&name=image-png-Nov-27-2025-04-09-16-4904-AM.png) 5\. Once done, place the paper shaft on top of the notches of the sticker printer. 6\. Move the green alignment guide towards the center with the sticker paper underneath leaving enough room for the label to slide out.![](https://support.mosaic-solutions.com/hs-fs/hubfs/image-png-Nov-27-2025-04-10-33-4676-AM.png?width=622&height=394&name=image-png-Nov-27-2025-04-10-33-4676-AM.png) *Note: Fix the alignment of the sticker paper roll and alignment guide making sure that it is centered on the device.* 7\. Close the lid. *Note: You will hear a “click” sound. 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