Checking Correct POS Date and Calendar Date (POS v1.5)

To check the dates, users must click the circle beside the date of the POS Front End.

1. On the bottom-right section of your POS, you will see either of the following:

• Circle with "!" - this means that there's a mismatch between the POS and Calendar Dates. This needs to be resolved by performing Day-End or contacting customer support.
• Circle with "✔️" - this means that there's no issue. Proceed when ready.

2. If you want to close this notification, just click the "X" button on the top right of the notification.

Alert:

Closing the notification window will not resolve the issue. To do so, you may either:

1. Perform Day-End to move the calendar dates. You may view this video for reference: https://youtu.be/fFwYONi1T6U?si=UlJL1Ii8svNBGmmE
2. Contact Customer Support to perform "Force Date Change". This can be done by creating a ticket here: https://support.mosaic-solutions.com/hc/en-us/requests/new