--- title: FAQs Settings description: HelixPay FAQs Settings --- [Skip to content](https://support.mosaic-solutions.com/helixpaysupport/faqs-settings#main-content) [![HP\_TICKETING SOLUTIONS\_LOGO-BLACKDSFAS (1)](https://support.mosaic-solutions.com/hs-fs/hubfs/HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png?width=201&height=50&name=HP_TICKETING%20SOLUTIONS_LOGO-BLACKDSFAS%20(1).png)](https://support.mosaic-solutions.com/helixpaysupport/?hsLang=en) - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) Open main navigation Close main navigation - [Contact Client Support](https://support.mosaic-solutions.com/helixpaysupport/contactus) - - [Log in to console.helixpay.ph](https://console.helixpay.ph/) [Log in to console.helixpay.ph](https://console.helixpay.ph/) How can we help you? - There are no suggestions because the search field is empty. 1. [HelixPay Support](https://support.mosaic-solutions.com/helixpaysupport?hsLang=en) 2. [Design Store](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en) 3. [Core Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#core-design) # FAQs Settings ## Enable the FAQs settings to display FAQs directly on your storefront or link to an external FAQ resource. This section lets you create and manage a Frequently Asked Questions (FAQ) page for your storefront. The FAQ content can be organized into categories with question-and-answer pairs to address common customer inquiries – reducing support tickets and improving transparency.     *Sample FAQs Settings on the storefront:* ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-38-31-2363-AM.png?width=670&height=95&name=undefined-Jun-02-2026-05-38-31-2363-AM.png) ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-38-36-3032-AM.png?width=670&height=308&name=undefined-Jun-02-2026-05-38-36-3032-AM.png)   Set up your FAQs settings by following these steps: 1\. Configure your FAQs Page. - Toggle on “*Enable FAQs Page*”. - (Optional) Toggle on “*Show FAQ link in home page*”. - (Optional) Encode the link to an external FAQs Page if it is not configured on your HelixPay storefront. - Encode the text to the FAQs content. ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-39-49-8083-AM.png?width=670&height=362&name=undefined-Jun-02-2026-05-39-49-8083-AM.png)  2\. Alternatively, if you do not prefer a FAQs Page, you can configure a FAQs Section directly on your storefront. -  Toggle off “*Enable FAQs Page*”.   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-41-05-6967-AM.png?width=451&height=73&name=undefined-Jun-02-2026-05-41-05-6967-AM.png)  -  Manage header title and alignment and fonts for the texts.  -  Click “*+Add FAQ Item*” to encode content.   ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-41-12-2765-AM.png?width=1854&height=710&name=undefined-Jun-02-2026-05-41-12-2765-AM.png)    *Sample FAQs Section in the storefront:*![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jun-02-2026-05-40-57-2916-AM.png?width=1890&height=199&name=undefined-Jun-02-2026-05-40-57-2916-AM.png)   - [Getting Started](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#main-content) - [Users](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#users) - [Design Store](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#main-content) - [Foundational Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#foundational-design) - [Core Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#core-design) - [Optional Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#optional-design) - [Event Setup](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#main-content) - [Setup Tools](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#setup-tools) - [Creating Events](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-events) - [Creating Products](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-products) - [Navigate Console](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#main-content) - [Set Inventory](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#set-inventory) - [Maximize Store](https://support.mosaic-solutions.com/helixpaysupport/maximize-store?hsLang=en) - [Boost Promotions](https://support.mosaic-solutions.com/helixpaysupport/boost-promotions?hsLang=en) - [Event Day](https://support.mosaic-solutions.com/helixpaysupport/event-day?hsLang=en) - [Finances](https://support.mosaic-solutions.com/helixpaysupport/finances?hsLang=en) - [FAQs](https://support.mosaic-solutions.com/helixpaysupport/faqs?hsLang=en) - [Client Support](https://support.mosaic-solutions.com/helixpaysupport/client-support?hsLang=en) [![HELIXPAY-LOGO-BLACK-BG (2)-1](https://support.mosaic-solutions.com/hs-fs/hubfs/HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg?width=227&height=60&name=HELIXPAY-LOGO-BLACK-BG%20(2)-1.jpg "HELIXPAY-LOGO-BLACK-BG (2)-1")](http://mosaic-solutions.com) E-commerce Technology for Events and Experiences [mailto:hello@helixpay.ph](mailto:hello@helixpay.ph) HelixPay Ticketing Solutions Help Center