---
title: Customer FAQs
description: Customer FAQs HelixPay
---

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1. [HelixPay Support](https://support.mosaic-solutions.com/helixpaysupport?hsLang=en)
2. [FAQs](https://support.mosaic-solutions.com/helixpaysupport/faqs?hsLang=en)

# Customer FAQs

## Table of Contents

[**1.** **How can customer view their tickets and purchase history across different events?**](https://support.mosaic-solutions.com/helixpaysupport/customer-faqs#view-tickets-and-purchases) 

---

 

 **How can customer view their tickets and purchase history across different events?** 

This is possible through the Customer Page.

**Customer Page**

The Customer Page is the account dashboard where your attendee can view their order history, payment history, ticket details, and account information.

 

1\. Get the link of the storefront.

*In this example, [https://samplehelix.helixpay.ph/](https://samplehelix.helixpay.ph/)*

 

2\. Add “/profile” at the end of the link. 

*In this example,* [*https://samplehelix.helixpay.ph/profile*](https://samplehelix.helixpay.ph/profile)

 

3\. Customer will input their Philippine mobile number to receive an OTP that they need to encode. Otherwise, they have to input their email. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jul-15-2026-02-30-42-1440-AM.png?width=396&height=430&name=undefined-Jul-15-2026-02-30-42-1440-AM.png) 

 

4\. Upon successful submission of OTP, customer will be able to see their customer page. 

 ![](https://support.mosaic-solutions.com/hs-fs/hubfs/undefined-Jul-15-2026-02-30-56-9200-AM.png?width=670&height=310&name=undefined-Jul-15-2026-02-30-56-9200-AM.png) 

- [Getting Started](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#main-content)

    - [Users](https://support.mosaic-solutions.com/helixpaysupport/getting-started?hsLang=en#users)
- [Design Store](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#main-content)

    - [Foundational Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#foundational-design)
    - [Core Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#core-design)
    - [Optional Design](https://support.mosaic-solutions.com/helixpaysupport/design-store?hsLang=en#optional-design)
- [Event Setup](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#main-content)

    - [Setup Tools](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#setup-tools)
    - [Creating Events](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-events)
    - [Creating Products](https://support.mosaic-solutions.com/helixpaysupport/event-setup?hsLang=en#creating-products)
- [Navigate Console](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#main-content)

    - [Set Inventory](https://support.mosaic-solutions.com/helixpaysupport/navigate-console?hsLang=en#set-inventory)
- [Maximize Store](https://support.mosaic-solutions.com/helixpaysupport/maximize-store?hsLang=en)
- [Boost Promotions](https://support.mosaic-solutions.com/helixpaysupport/boost-promotions?hsLang=en)
- [Event Day](https://support.mosaic-solutions.com/helixpaysupport/event-day?hsLang=en)
- [Finances](https://support.mosaic-solutions.com/helixpaysupport/finances?hsLang=en)
- [FAQs](https://support.mosaic-solutions.com/helixpaysupport/faqs?hsLang=en)
- [Client Support](https://support.mosaic-solutions.com/helixpaysupport/client-support?hsLang=en)

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