Watch the video or follow the step by step guide below.
There are 2 Ways of Voiding:
1. Full Void
2. Line Item Void
Here are the steps on how to apply Full Void.
1. Login to POS Front End.
2. Go to “Setting”.
3. Go to “Bill”.
4. Look for the transaction subject for Full voiding. (On this example, we will perform Full voiding in Transaction “BN-1912”).
5. Click “Void”.
Another window will open. Perform the following:
6. Select the void reason.
7. Select the Approver.
8. Enter the Passcode.
9. Click “Void”.
10. A prompt will come out, asking you for confirmation. Click “Yes, Void It!” if you want to proceed. Or Click “Cancel” if you want to don’t want to proceed.
11. After clicking the “Yes, Void it!” a new window will open, informing you that the voiding process is completed. Now, Click “Ok”.
This is how it would look like after performing Line-item voiding. A preview of a Print Bill void will be shown.
After closing the preview, this is what you will see.
And you should be able to see, that all table are now available.
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Here are the steps on how to apply Line Item Void.
1. Login to POS Front End.
2. Go to “Setting”.
3. Go to “Bill”.
4. Look for the transaction subject for line-item voiding. (On this example, we will perform Line-Item voiding in Transaction “BN-1911”).
5. Click “View”.
6. A new window will open, then, on this window, you will see the list of items inside this bill. Now, Click “Void” button on the line item that you need to void.
On this example we will be voiding “Aglio-Olio”.
Another window will open. Perform the following:
7. Select the void reason.
8. Select the Approver.
9. Enter the Passcode.
10. Click “Void”.
11. A prompt will come out, asking you for confirmation. Click “Yes, Void It!” if you want to proceed. Or Click “Cancel” if you want to don’t want to proceed.
12. After clicking the “Yes, Void it!” a new window will open, informing you that the voiding process is completed. Now, Click “Ok”.
This is how it would look like after performing Line-item voiding.
To double check, you can go to the table, then look for the table where that bill is tagged. Open it.
And you should be able to see, that in the order list page, the item that you voided will now have a status or remarks.
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