The system will internally lock all Kitchen Order Tickets (KOTs), Tables, Bills, etc. This depends on the transaction that has been processed. This is necessary to maintain data integrity in the system. The following status message will appear if a KOT/Table/Bill is locked:
If you accidentally lock a transaction while doing any operations on KOT/Tables/Bill, you can use the following method to release the lock. NOTE: Only Tables/KOTs/Bills which are locked will be displayed on the menu. To release a locked KOT/Table/Bill:
1. Tap on "Release Lock"
2. Tap on Table/Tab/KOT/Bill to find the transaction to release.
3. If the transaction to release is a "Bill", tap on "Bill" tab, then on the bill, then on "Done". There will be a status message popup that will show that the bill has been successfully released.
NOTE: This option should be used with caution. If any user accidentally releases any locked item, then there is the possibility of accidental transaction changes and incorrect reporting.