1. On the bottom-right section of your POS, you will see either of the following:
- Circle with "!" - this means that there's a mismatch between the POS and Calendar Dates. This needs to be resolved by performing Day-End or contacting customer support.
- Circle with "✔️" - this means that there's no issue. Proceed when ready.
2. If you want to close this notification, just click the "X" button on the top right of the notification.
Alert:
Closing the notification window will not resolve the issue. To do so, you may either:
- Perform Day-End to move the calendar dates. You may view this video for reference: https://youtu.be/fFwYONi1T6U?si=UlJL1Ii8svNBGmmE
- Contact Customer Support to perform "Force Date Change". This can be done by creating a ticket here: https://support.mosaic-solutions.com/hc/en-us/requests/new